Refund & Cancellation Policy

Last updated: 26 June 2026

This policy explains how billing, cancellations, and refunds work for InvoiceFlow, the FBR-compliant digital invoicing platform available at app.invoiceflow.pk. It applies to all paid subscriptions to our Starter, Business, and Enterprise plans. By subscribing, you agree to the terms below.

7-Day Free Trial

Every new account starts with a 7-day free trial. No credit card or advance payment is required to begin.

• During the trial you can explore the platform and issue test invoices, subject to plan limits.
• You may cancel any time before the trial ends and you will not be charged.
• If you do not subscribe to a paid plan when the trial ends, your account simply moves to an inactive state. No automatic charge is made, because we collect payment manually (see below).

How Billing Works

InvoiceFlow plans are priced in Pakistani Rupees (PKR) and can be billed monthly or yearly. Yearly billing is offered at a discount compared to twelve monthly payments.

• Payments are made manually using bank transfer, EasyPaisa, or JazzCash. We do not store card details and we do not auto-charge a saved payment method.
• Your subscription becomes active for the chosen period (one month or one year) once we receive and confirm your payment.
• Because billing is manual, a new period only begins when you choose to renew and pay again. Your subscription will not silently renew without your action.
• Applicable taxes, if any, are your responsibility and may be added to the amount due where required by law.

To start a paid plan, complete payment using the bank or wallet details we share, then send us your payment confirmation so we can activate or extend your account.

Cancellation

You can cancel your subscription at any time. To cancel, contact us by email at info@invoiceflow.pk or via WhatsApp at +92 313 4038839 and tell us the company name and email address on the account.

• When you cancel a paid plan, you keep access until the end of the period you have already paid for. We do not cut off access mid-period.
• At the end of that paid period your subscription stops and will not be renewed.
• Invoices you have already issued through FBR/PRAL (including their unique invoice numbers and QR codes) are not affected by cancellation, as those records sit with FBR.
• We recommend exporting any data you need before your access ends.

Refunds

Our aim is to be clear and fair. Please read this section before subscribing.

Monthly plans

• Monthly subscriptions are generally non-refundable once the monthly period has started, because the service and FBR connectivity are made available to you immediately.
• If you cancel a monthly plan, you keep access until the end of that month, but the month already paid is not refunded.

Yearly plans

• For annual subscriptions, you may request a refund within 14 days of the start (or renewal) of the annual period, provided the account has not been used in a way that abuses the service.
• Refunds for annual plans are pro-rated for unused full months and may be granted at our reasonable discretion. No refund is given for any partial (started) month or for the days already used.
• After the 14-day window, annual plans are non-refundable for the remainder of that year, but you can still cancel to prevent the next renewal.

General

• We do not provide refunds for the free trial (no payment is taken) or for fees waived under a promotion.
• Refunds, where approved, are made to the original payment method or account used, in PKR, and may take several business days to process.
• We may decline refunds where there is evidence of fraud, abuse, or breach of our Terms.

How to Request a Refund or Cancellation

To cancel or request a refund, contact us through either channel below and include your company name, the account email, your plan, and your payment reference (bank/EasyPaisa/JazzCash transaction details):

• Email: info@invoiceflow.pk
• WhatsApp: +92 313 4038839

We will confirm receipt and let you know the outcome, typically within a few business days.

Chargebacks and Payment Disputes

If you believe you have been charged in error or have any concern about a payment, please contact us first so we can resolve it quickly. As payments are made manually via bank transfer, EasyPaisa, or JazzCash, most issues can be settled directly.

• Initiating a forced reversal or dispute without contacting us may result in suspension or termination of your account while the matter is reviewed.
• Amounts genuinely owed for service already provided remain payable even if a reversal is attempted.

Changes to This Policy

InvoiceFlow is a new platform, and we may update this policy as our service grows. Material changes will be reflected on this page with an updated effective date. This policy is governed by the laws of Pakistan.

This page is general information, not tax or legal advice. For advice specific to your business, please consult a qualified professional.